Frequently Asked Questions
Q: How can I get a quote?
A: You can click the "Request a Quote" button on any product page, or go directly to our [Contact/Quote] page and fill out the inquiry form. To get the most accurate quote, please provide the product grade, specifications, quantity, and any special requirements.
Q: How quickly do you usually respond to inquiries?
A:Our goal is to respond to all inquiries within 24 hours.
Q: How long is the quotation valid?
A: Our quotations are typically valid for 15 days, but are subject to adjustment based on market price fluctuations.
Q: What is your minimum order quantity (MOQ)?
A: The MOQ depends on the product type. For standard profiles, the MOQ is typically 1000 kg. For custom processed parts, the MOQ is higher. Please consult our sales team for specifics.
Q: Can you provide products that meet specific industry standards (e.g., ASTM, GB)?
A: Yes. Many of our products comply with international and domestic standards. Please inform us of your specific standard requirements, and we will confirm if we can meet them.
Q: What is the delivery time?
A: For standard in-stock products, we can ship within 5 working days after payment is received. The production cycle for custom products depends on the order complexity, usually taking 1-3 weeks. The exact lead time will be confirmed upon order confirmation.
Q: Can you provide samples? How are samples charged?
A: We can provide samples for qualifying projects. The sample itself may be free, but the customer is responsible for the shipping and handling fees.
Q: How is shipping cost calculated?
A: Shipping cost depends on the weight / volume of the goods, the destination, and the chosen shipping method. We will provide a detailed shipping estimate in your quotation.
Q: What payment methods do you accept?
A: We typically accept Telegraphic Transfer (T/T) and Letter of Credit (L/C). For established customers with good credit, we can also offer more flexible payment terms.
Q: What should I do if there is a quality issue with the product?
A: We strictly control product quality. If you believe a received product has quality issues, please stop using it immediately and contact our after-sales team, providing relevant photos and the batch number. We will promptly investigate and provide a solution.
Q: What is your return and exchange policy?
A: We support returns and exchanges for products confirmed to have quality issues. All return/exchange requests must be made within 7 days of receiving the goods. Returns for non-quality issues may incur relevant fees.